Privacy Policy
How we handle your personal information
This policy explains what personal information we collect, why we collect it, how we use it, and what your rights are under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Flux Electrical Systems Pty Ltd (ABN 38 160 345 095) is an electrical contracting business based on the Sunshine Coast, Queensland. We install solar panels, battery storage systems, and carry out general electrical work for residential and commercial clients in South East Queensland.
You can contact us at admin@fluxelec.com.au or on 0489 077 735.
What Information We Collect
When you submit an enquiry through our contact form, we collect:
- First name and last name
- Email address
- Phone number
- Property address (if provided)
- Details about your project or enquiry
- The type of service you are enquiring about
We do not collect payment information through this website. We do not use cookies for tracking or advertising beyond what is described below.
Why We Collect It
We collect your contact details and project information so we can respond to your enquiry, arrange a site visit or quote, and follow up on work we have carried out. We do not use your information for any purpose unrelated to your enquiry or ongoing work with us.
How Your Information Is Stored
Enquiries submitted through our contact form are sent to a self-hosted automation system operating on infrastructure we control at fluxelec.com.au. Your information is not sent to third-party CRM platforms or sold to any party.
We retain enquiry records for up to seven years in line with standard business record-keeping obligations, after which they are deleted.
Analytics and Advertising
This website may use Google Analytics and Google Ads conversion tracking to help us understand how visitors find and use our website. When active, these tools may collect anonymised information about your visit such as pages viewed and how you arrived at the site. Google may process this data on servers outside Australia.
These tools are currently disabled. If re-enabled, they will be disclosed here.
Disclosure to Third Parties
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may disclose your information if required by law or to comply with a legal obligation.
Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, email us at admin@fluxelec.com.au. We will respond within 30 days.
Complaints
If you have a concern about how we have handled your personal information, contact us first at admin@fluxelec.com.au and we will work to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The current version will always be available at this address. The date at the top of this page indicates when it was last revised.